Search found 13 matches

by Andre
Tue Dec 04, 2018 3:13 pm
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Pilot Not Connecting
Replies: 0
Views: 15

TROUBLESHOOTING - Pilot Not Connecting

Ask client to check that all cables are seated correctly in the back of the station/server/switch or router Check that all IP's are set to static range, under no circumstance are you allowed to set IP to DHCP at site Check that firewall is off Check that you can ping workstation/server, if you cann...
by Andre
Tue Nov 27, 2018 8:12 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Pilot not opening
Replies: 0
Views: 27

TROUBLESHOOTING - Pilot not opening

  • Are the SQL services running in Task Manager
  • Is the Firewall off, on either of the station and the server
  • Are the stations and the server on the same network range
  • Are the stations able to ping the server and vice-versa
by Andre
Tue Nov 27, 2018 8:09 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - How to run a batch
Replies: 0
Views: 16

TROUBLESHOOTING - How to run a batch

Automatic Batch
  • If the batch has not yet been received through system update, restart the API
  • Check the compatibility if the System Update.exe (Current 4.2.10)
Manual Batch
  • If the manual batch was sent via email, download and paste in the Ross folder
  • Restart the System Update exe
by Andre
Tue Nov 27, 2018 8:06 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Database in Suspect Mode
Replies: 0
Views: 21

TROUBLESHOOTING - Database in Suspect Mode

Analyze the exact error, when certain that it indeed is on suspect mode. Try rebooting the server. If this doesn't resolve the problem, check if you can open any SQL services. If SQL opens, run a DBCC check on the database in 3 phases, when this is done restart the server. If SQL doesn't open, chec...
by Andre
Tue Nov 27, 2018 8:00 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Items not showing on the Stock File
Replies: 0
Views: 17

TROUBLESHOOTING - Items not showing on the Stock File

Make sure the item is not on none count sheet in the master file. Make sure its not hidden, if its hidden, right click, select show all items, search for the item and then right click and select show item. If you have already created the stock file, you will need to delete it and then re create it,...
by Andre
Tue Nov 27, 2018 7:54 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Remoting to BB
Replies: 0
Views: 20

TROUBLESHOOTING - Remoting to BB

  • Ask Manager to locate the KVM Switch button, it is about the size of a R5 coin on a long thin wire, they need to push the button to change the screen to the correct PC
by Andre
Tue Nov 27, 2018 7:50 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Ipads disconnected
Replies: 0
Views: 21

TROUBLESHOOTING - Ipads disconnected

Please make sure the WiFi is enabled and that the iPad is connected If the touch is not working please select the 3 dots top right and select touch If they are not printing make sure the printer sever is active on all machines If they show the wrong default screen make sure the default screen is co...
by Andre
Tue Nov 27, 2018 7:44 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Network printer trouble shooting
Replies: 0
Views: 20

TROUBLESHOOTING - Network printer trouble shooting

Check that the print server is running on designated work station If need be, restart the print server Open the print server console and look at the following: Printer name - thermal/dot matrix - this must be set to dot matrix as the order printers are all dot matrix printers Com port number ready ...
by Andre
Tue Nov 27, 2018 7:27 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Semper Connection Errors
Replies: 0
Views: 13

TROUBLESHOOTING - Semper Connection Errors

1 – Check the settings in Admin/setup/settings 2 - Make sure the Semper IP & Connection Port are correct 3- Check the firewall settings from both the Semper Server and the Pilot machine 4- Make sure both the Pilot server and the semper server are not on DHCP 5- Semper Server must be on at all times ...
by Andre
Tue Nov 27, 2018 7:26 am
Forum: Troubleshooting
Topic: TROUBLESHOOTING - Creating a DNS For Pastel
Replies: 0
Views: 18

TROUBLESHOOTING - Creating a DNS For Pastel

When getting DSN errors in the extractor, its possible that the DNS was created incorrectly Bellow are the steps to creating a DNS: (1) Go to C:\Windows\SysWOW64 select odbcad32 (2) Select System DSN then click on Add (3) Click on the down arrow and Select Pervasive ODBC Engine Interface then FINISH...